If you have inadvertently created duplicate feature requests you can now merge them together and unify all of the feedback under one feature requests.
Merge feature requests
Improved performance of people searches
Improved performance of searching for people in auto-complete dropdowns. Search could be slow if you had a large number of people. Fix applies to Chrome Extension, Slack integration and web app.
Email customers directly from your email client
You can email customers to close the loop directly from Savio.
But we've heard that sometimes you want to email customers outside of Savio too.
So now you can. Just select the people to email, copy their email addresses to your clipboard, and paste them in an email and you're off to the races.
Export Feedback to CSV
Previously you could export feature requests and associated feedback but what about feedback that was never linked to a feature request? You can now export feedback directly from the "All Feedback" list. Filters are respected if you want to limit which feedback gets exported.
Less feedback triage
Do you want to reduce the amount of feedback that needs triaging? You can now have feedback that already has a feature request assigned skip the inbox. This works great with feedback submitted via Slack, the Chrome Extension or the API when you trust your submitters to correctly assign feedback to the right feature requests. You can enabled this via the new "Automatically Triage Feedback" setting.
Close the loop with your customers
If you're keeping track when customers, prospects, and lost deals ask for specific features, you should really get credit with those people when you ship features they want.
This has always been possible in Savio, but now it's a lot more powerful. Here's why.
See Requests that need loop closing
First, when you look at your list of Feature Requests, you can click "Shipped" to see the features to notify your customers about:
Select people to contact
When you click into a feature, you can select the people to contact:
Write your email
Then, you can write your "Close the loop" email (or use a template that you've written):
Fits your workflow
You can BCC your CRM and make sure replies are routed to the right place (like your help desk):
Delight your customers
Close the loop and get replies like these (these are actual emails we've gotten when we've closed the loop):
It's not just about loop closing - you can also use this feature to email customers to clarify their problem and validate your solution.
If you need a Savio account, you can sign up for one here.
Edit a user's info
Since Savio imports your users from Intercom, Segment, or your app, you don't usually need to edit them.
But in case you do need to, now you can edit a user's name, company, and email address. Here's how:
We've added a handful of tweaks to the feedback triage flow to make it a little nicer.
When you archive a piece of feebdack we now correctly move to the next oldest piece of feedback in your inbox vs. jumping all the way back to the top.
If your inbox has items…
A <— newest
D <— oldest
If you start on C then it will go DAB
If you start on A it will go BCD
If you start on D it will go ABC
Create full Feature Requests without leaving triage
You can pop up the full create feature request dialog right from the triage page via a link in the feature request help text. The “simple” create by typing in the dropdown approach is still there but if you want to flesh the Feature Request out more fully by adding a description, priority, tags etc. without loosing your triage flow now you can.
Skip to Pervious or Next
If you aren't quite sure how to handle a piece of feedback and you want to skip it without loosing your place or jumping back to the inbox there are now “previous” and “next” links by the Archive button. These are also wired up to j/k keyboard shortcuts.
Better filtering of numeric Custom Attributes like MRR
Have you found filtering on numeric attributes like MRR a bit frustrating? If so you're going to like the latest enhancement to Custom Attribute filtering.
Before we pre-picked the list of values for you using the "Grouped Select" widget. Often the choices we picked for you weren't the ones you wanted.
Now you can filter using any value you want.
For example, with the new UI if you want to filter for all Feedback from customers with MRR greater than $500 dollars you just pick greater than or equal to (>=) and enter the value 500 and you're good to go.
Here's what the new UI looks like…
Find Feature Requests and Feedback for a specific person or company
Ever want to see Features Requests (or Feedback) from a specific person or company? Us too.
So as of today you can use the filter bar to see requests or feedback from a specific person:
Or from everybody at a specific company:
Also, a person's name (and company) now link to the Feature Requests view filtered for that person (or company):