Feedback inbox gets pagination

For those of you who are a bit behind on your triaging the Feedback Inbox now supports pagination.

Improved performance of key pages

We've made some changes under the covers to improve performance for frequently used pages like All Feedback, the Feature Requests list and Feature Request details pages. These pages now load twice as fast.

Slack emoji issue

Fixed a rare issue where emojis would truncate feedback being shared from Slack (thanks again, Donovan!)

Slack Channel Fix

Fixed a small issue where customers with hundreds of Slack channels could sometimes not connect Savio to the channel they wanted (thanks for the heads up, Donovan!)

Filter bar dropdown sorting

Data driven dropdowns in the filter bar are now case insensitively sorted.

Filter Feature Requests by Feedback Tag

You can now filter the Feature Request list by tags on linked Feedback via the "Feedback Tag" field. E.g. show me all of the Feature Requests that have linked Feedback with the "UX Enhancement" tag applied.

Feature_Requests_List___Savio.jpg

If a customer's MRR is zero, it's now displayed correctly

Previously, customers who were paying $0 were displayed as MRR: Unknown".

That's fixed so it's now displayed as "MRR: $0.00":

Feature - Onboarding Improvements | Savio 2020-11-19 18-49-27.png

Filter requests by total feedback

Want to see feature requests with more (or less) than a certain # of feedback? We got you fam.

There's a new filter in the Feature Request List sidebar that you can use to slim down the list of requests you're working with:

Feature Requests List | Savio 2020-11-19 11-14-19.png

(Thanks to Kasia for the suggestion.)

Count MRR once per customer

Just pushed a small but important fix that may cause some Feature Requests' total MRR numbers to drop (but be more accurate).

Before, if two people at the same customer asked for a feature, cumulative MRR for that Feature Request would be counted twice on the Feature Request Details page:

Feature - Revisit add user and invite model | Savio 2020-11-18 20-28-48.png

And the Feature Request list page:

Feature Requests List | Savio 2020-11-18 20-27-21.png

Now, MRR is counted once per customer (or once per user if MRR hangs off the user).

For example, before:

  • Customer Acme pays you $500/m and has users Joe and Sally
  • Joe and Sally both ask for Feature A
  • Feature A shows up as having $1000 MRR

Now:

  • Customer Acme pays you $500/m and has users Joe and Sally
  • Joe and Sally both ask for Feature A
  • Feature A shows up as having $500 MRR

(Thanks to Kasia for the request).

Quickly +1 feature requests

Sometimes you want to be able to +1 a feature request quickly without having to fill in a bunch of context. Especially useful when the request is straight forward and doesn't require any explanation.

You can now do that right from the Feature Request list…

Just hover over the Feature Request you want to +1

Feature_Requests_List___Savio.jpg

and then select the person that wants the Feature Request

Feature_Requests_List___Savio.jpg