Fixed a Slack Bug

Fixed a bug where feedback could not be pushed from Slack in rare cases.

Title

You can now edit the name of a company directly from the User Info Bar. Just hover over the company name and click the pencil icon.

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Use a template for feedback captured with the Chrome Extension

If you want to standardize feedback that your team members send in when using the Chrome Extension, you can set up a template that will appear whenever the Chrome Extension is opened.

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To set up your template:

  1. visit your settings page
  2. Scroll down to the Feedback Template section and click "Manage Settings": Savio 2020-08-14 12-32-06.png
  3. Edit your template and you should be good to go

Whenever a teammate sends feedback in with the Chrome Extension (or from Slack) this template will help them structure their feedback.

Merge feature requests

If you have inadvertently created duplicate feature requests you can now merge them together and unify all of the feedback under one feature requests.

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Improved performance of people searches

Improved performance of searching for people in auto-complete dropdowns. Search could be slow if you had a large number of people. Fix applies to Chrome Extension, Slack integration and web app.

Email customers directly from your email client

You can email customers to close the loop directly from Savio.

But we've heard that sometimes you want to email customers outside of Savio too.

So now you can. Just select the people to email, copy their email addresses to your clipboard, and paste them in an email and you're off to the races.

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Export Feedback to CSV

Previously you could export feature requests and associated feedback but what about feedback that was never linked to a feature request? You can now export feedback directly from the "All Feedback" list. Filters are respected if you want to limit which feedback gets exported.

Less feedback triage

Do you want to reduce the amount of feedback that needs triaging? You can now have feedback that already has a feature request assigned skip the inbox. This works great with feedback submitted via Slack, the Chrome Extension or the API when you trust your submitters to correctly assign feedback to the right feature requests. You can enabled this via the new "Automatically Triage Feedback" setting.

Close the loop with your customers

If you're keeping track when customers, prospects, and lost deals ask for specific features, you should really get credit with those people when you ship features they want.

This has always been possible in Savio, but now it's a lot more powerful. Here's why.

See Requests that need loop closing

First, when you look at your list of Feature Requests, you can click "Shipped" to see the features to notify your customers about:

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Select people to contact

When you click into a feature, you can select the people to contact:

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Write your email

Then, you can write your "Close the loop" email (or use a template that you've written):

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Fits your workflow

You can BCC your CRM and make sure replies are routed to the right place (like your help desk):

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Delight your customers

Close the loop and get replies like these (these are actual emails we've gotten when we've closed the loop):

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More

It's not just about loop closing - you can also use this feature to email customers to clarify their problem and validate your solution.

You can read more about closing the loop here and try it out on Savio here.

If you need a Savio account, you can sign up for one here.

Edit a user's info

Since Savio imports your users from Intercom, Segment, or your app, you don't usually need to edit them.

But in case you do need to, now you can edit a user's name, company, and email address. Here's how:

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