Savio changelog www.savio.io

New

Do you want to keep track of feature requests for more than one product? Good news - now you can, with a feature we're calling "Products".

How Products Works

First, you add your products to Savio.

Logging Feedback to a Product

When feedback is logged to Savio, your team assigns the feedback to a product.

Filtering Feedback by Product

When you're Triaging product feedback or looking at the All Feedback Page, you can filter the feedback you see down to those from a single product, all products, or with no product.

Filtering Feature Requests by Product

You're also able to filter Feature Requests by Product - useful when planning or project managing.

Using Products in Savio

The Scaling plan includes Products.

Already using Savio? You can turn on Products in your account here.

If not, you can sign up for a free trial of Savio to try Products here.

Improvement

You can add tags to Feature Requests that are displayed on your voting board. Just add Public:: before a tag and it will be displayed publicly.

This way you can have tags that are not visible publicly and some that are on the same Feature Request.

For example this Feature Request has one internal tag (Integrations) and one public (Public::Planned for Q4):

On the voting board the only tag that's visible is Planned for Q4 (Savio removes the Public:: part of the tag):

Improvement

If you're using the Hubspot integration, and added a new Hubspot property to a contact or account, it'll now be pulled into Savio automatically within 24 hours.

And if you're in a hurry you can force a refresh of Hubspot attributes by:

1. Going to Settings => People and Company Attributes,
2. Clicking "More Actions"
3. Clicking Refresh Hubspot:

Improvement

The Chrome Extension now shows you a button that lets you speedily enter multiple pieces of feedback for the same person:

You can also copy a link to the feedback you just logged to your clipboard, or open the feedback in Savio in a new tab:

Improvement

We added a host of improvements to the Triage process. You probably won't notice most of them but they handle UI edge cases and rough edges and make Triage a lot faster.

We also added a few keyboard shortcuts during Triage.

You can now pretty much run Triage without taking your hands off the keyboard!

New

Do you use Shortcut?

Want your Savio Feature Request status to update as issues move through your Shortcut workflow?

With the new Shortcut integration you can:

1. Link a Feature Request to a new or existing Shortcut issue, and then have the Feature Request's status automatically update as the Shortcut issue moves through your dev workflow

2. See any related Shortcut issues and their status when viewing a Savio Feature Request

3. Share a link to product feedback inside Shortcut so your devs can easily read and understand why customers want the feature the team is building.

The Shortcut integration is currently available on all plans.

You can:

1. Watch a 2 minute video of the Shortcut integration in action here
2. Enable the Shortcut integration in your Savio Vault here

New

You can do two awesome things with the new SFDC integration.

1. Prioritize features using SFDC contact and account data

When feedback is logged in Savio it's linked to contacts pulled in from SFDC. Which means you can use a contact's or account's SFDC data to prioritize your feature requests.

More concretely, you can do things like:

1. See total MRR or Expansion revenue for a given Feature Request

2. Slice and dice requests by MRR, Plan, or any other contact or account data you store in Salesforce

See how to prioritize with Salesforce data here (1 min video):

2. See Feature Requests directly inside SFDC

With the integration you can also see all the requests (and status) for a customer or account. Great before a QBR or renewal conversation!

Watch that in action here (1 min video):

The Salesforce Integration is currently available on the Scaling plan.

You can:

0. Learn more about prioritizing using SFDC customer data
1. Learn more about seeing Feature Request info inside of Salesforce
2. Turn on the Salesforce integration in your Savio Vault here

New

If you're using Help Scout, you can now use Customer Properties to slice and dice and prioritize your Feature Requests (in Savio we call properties "attributes").

More concretely, you can do things like:

1. See total MRR or Expansion revenue for a given Feature Request

2. Slice and dice requests by MRR, Plan, or any other Customer Properties you store in Help Scout

Using Customer Attributes

When you connect the Help Scout integration Savio will pull in any customer attributes you've stored there.

To learn more about using attributes to slice and dice feature requests, read this knowledgebase article.

New

Do you use JIRA?

Want your Savio Feature Request status to update as issues move through your JIRA workflow?

With the new JIRA integration you can:

1. Link a Feature Request to a new or existing JIRA issue, and then have the Feature Request's status automatically update as the JIRA issue moves through your dev workflow

2. See any related JIRA issues and their status when viewing a Savio Feature Request

3. Share a link to product feedback inside JIRA so your devs can easily read and understand why customers want the feature the team is building.

The JIRA integration is currently available on all plans.

You can:

1. Watch a 2 minute video of the JIRA integration in action here
2. Enable the JIRA integration in your Savio Vault here

New

We launched an app that lives in the Zendesk sidebar and helps you log and categorize feedback more effectively than tagging conversations.

Here's a quick overview of the differences between tagging feedback in Zendesk and using the Zendesk App:

You can:

1. Watch a 30 second video of the Zendesk app in action here
2. Learn more about installing the Zendesk app here
3. Or go ahead and install the Zendesk App here